Refund policy

The first month of every module is included at signup and no card is charged during the sandbox phase. After the first month, the following refund rules apply.

1. Fourteen-day contractual withdrawal

Business customers may withdraw from a contract within fourteen calendar days of the confirmation of order without stating any reasons. Withdrawals must be sent in text form to support@booknlink.org. Refunds are processed within fourteen calendar days of receipt of the withdrawal notice and use the same payment method as the original transaction. See Widerrufsbelehrung.

2. Pro-rata refunds after cancellation

Modules are billed monthly in advance. If a module is cancelled mid-month, the unused portion of the prepaid month is refunded on a daily pro-rata basis, rounded up to the next full day. The sandbox environment is decommissioned within seven days of cancellation and the associated data is irreversibly deleted after thirty days.

3. Service-credit refunds for availability breaches

If the monthly availability of a module falls below the 99.5% commitment, the customer is entitled to a service credit equal to 5% of the monthly fee for each 0.5 percentage point below the commitment, up to a monthly cap of 100% of the fee for that module. Service credits are automatically applied to the following invoice; no request from the customer is required.

4. Fraud, misuse, chargebacks

Refunds are not issued where the customer has misused the module or has instigated a chargeback with their card issuer before contacting us. In such cases we reserve the right to pause the workspace and suspend all pending refunds until the incident has been resolved.

5. Contact

All refund requests are handled by support@booknlink.org. Please include the workspace ID, module name and the invoice number of the payment you wish to have refunded.

Updated 17 August 2026 · BookNLink GmbH · Berlin