Support
Technical support for BookNLink modules
Email support during business days 09:00–18:00 CET. Response within two hours for critical incidents. Chain-tier customers get a dedicated Slack channel.
Critical
Within 2 hours
Production-down or data-loss issues. Email support@booknlink.org with subject prefix [CRITICAL].
High
Within 4 hours
Degraded performance or partial-feature outages during business hours.
Normal
Within 1 business day
Non-blocking questions, configuration help, mapping matrix adjustments.
Low
Within 2 business days
Feature requests, documentation clarifications, roadmap questions.
Security
Within 72 hours
Coordinated disclosure — email security@booknlink.org. See security whitepaper.